Shipping and Delivery Policy for Babyala.com, operated by SOLU-ACT LLC
We strive to provide our customers with fast and reliable shipping. Please review the following shipping and delivery policy for information about our shipping methods, delivery times, and fees.
Shipping Methods
We use various shipping carriers to deliver our products, including USPS, UPS, and FedEx. The shipping carrier used for your order will depend on the size and weight of the package and the shipping address.
Delivery Times
Delivery times vary depending on the shipping method and destination. Most orders are processed and shipped within 1-2 business days. Delivery times for domestic orders within the United States typically range from 2-5 business days, while international orders may take up to 14 business days.
Delivery Fees
We offer free standard shipping for all domestic orders within the United States. International shipping rates vary based on the destination and the weight of the package. The shipping cost for international orders will be calculated at checkout.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to track your package on the carrier’s website.
Shipping Restrictions
We currently do not ship to PO boxes, APO/FPO addresses, or international freight forwarders.
Delivery Issues
If your order is lost or damaged in transit, please contact us at contact@babyala.com as soon as possible. We will work with the shipping carrier to resolve the issue and, if necessary, provide a replacement or refund.
Customs and Duties
For international orders, customers are responsible for any customs or duties fees that may be incurred upon delivery.
Contact Us
If you have any questions or concerns about our shipping and delivery policy, please contact us at contact@babyala.com or by phone at (+44) 730 729 96 76.